RIVNT - Nebraska IT Managed Services Provider
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Managed IT vs Co-Managed IT

Managed IT means RIVNT runs your IT end to end — help desk, security, backups and strategy — for a flat monthly fee. Co-managed IT means your in-house IT person or team stays in charge, and RIVNT fills the gaps: 24/7 monitoring, business-hours (8–5 CT) support, security tools and expertise, and extra hands for projects. If you have no dedicated IT staff, choose managed. If you have one or more IT people who are stretched thin, choose co-managed.

ComparisonManaged ITCo-Managed IT
Who owns IT day to dayRIVNTYour IT staff, with RIVNT as backup
Best forBusinesses with no dedicated IT staffBusinesses with 1+ IT people who need help
Help deskRIVNT handles tickets during business hours (8–5 CT)Shared during business hours (8–5 CT) — you decide which tickets come to us
Security tools & monitoringIncluded and run by RIVNTProvided by RIVNT, visible to your team
Monitoring & support hours24/7 monitoring; business-hours (8–5 CT) support24/7 monitoring; business-hours (8–5 CT) support and vacation backup
Strategy & planningQuarterly or dedicated vCIO, depending on tierYour IT lead sets direction; RIVNT advises
PricingFlat monthly per user, typically $150–$300+ per user per monthScoped to what you hand off

Choose managed IT if…

01
  • Nobody on staff owns IT, or it's the office manager's side job
  • You want one flat monthly cost and one number to call
  • You need security and backups handled, not just advice

Choose co-managed IT if…

01
  • You have an IT person or team you want to keep
  • They're buried in tickets and strategic work keeps slipping
  • You need 24/7 monitoring, business-hours (8–5 CT) support, security tooling or specialist skills without another hire

Can you switch later?

Yes. Many clients start co-managed while an internal IT person is in place and move to fully managed if that person leaves — or the reverse as they grow an internal team. The tools and documentation stay the same, so the change is a scope adjustment, not a migration.

FAQ

Frequently Asked Questions

Co-managed IT is a partnership where your internal IT staff keep ownership of your systems and an outside provider adds coverage and expertise — typically 24/7 security monitoring, business-hours (8–5 CT) support, tooling and project help.

Usually, because you're only paying for the parts you hand off. The total cost also includes your internal IT salaries, so compare the full picture, not just the invoice.

No. Co-managed IT is designed to support your IT staff, not replace them. Your team keeps control and gets backup.

In the Omaha metro, RIVNT's managed IT typically runs $150 to $300+ per user per month, depending on help desk hours, security and compliance needs, backups and number of locations. We'll scope a plan to fit — a free assessment gets you a written quote.
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